Testimonials

We have used Spot Check Services off and on for ten years now. We believe their services are essential to any business. The information gleamed from a secret shopper provides the best and most accurate detailed information on our business at its most basic and important level, the perspective of our customers. We have been very happy with their quick, efficient and professional service. We highly recommend Spot Check Services.

Thank You,
Lesley.

Lesley Lowry
Grower Direct Fresh Cut Flowers

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Spot Check Services satisfies the business-critical need of evaluating the customer experience for a range of industries, including but not limited to: retail, liquor, salon/spa, restaurants, bar/lounges, fast food, entertainment, malls, and hotels.  We provide management with an invaluable tool that will increase the bottom line.

 

Our user-friendly database allows for secure access to view results and produce trend lines and comparison reports using various search criteria such as date, region, and location. Spot Check Services provides useful and timely information on various areas such as expediency of service, staff attitudes, store appearance, sales skills, policy compliance, and merchandising, that can be incorporated into a comprehensive training program.  Management will see the results of staff training and other initiatives with each subsequent report.