The mystery shop program from Spot Check Services provides us with completely subjective data from potential guests that otherwise, can be quite difficult to capture. It is often challenging to get people to be completely honest about every aspect of their visit, and I believe this program really helps us get to that true, genuine feedback.

Jordan Prescesky - Director of Operations
Original Joe's Franchise Group Inc.


Spot Check Services satisfies the business-critical need of evaluating the customer experience for a range of industries, including but not limited to: retail, liquor, salon/spa, restaurants, bar/lounges, fast food, entertainment, malls, and hotels.  We provide management with an invaluable tool that will increase the bottom line.


Our user-friendly database allows for secure access to view results and produce trend lines and comparison reports using various search criteria such as date, region, and location. Spot Check Services provides useful and timely information on various areas such as expediency of service, staff attitudes, store appearance, sales skills, policy compliance, and merchandising, that can be incorporated into a comprehensive training program.  Management will see the results of staff training and other initiatives with each subsequent report.