Testimonials

Moxies Classic Grill has been dealing with Spot Check Services for silent shopper reports for over 12 years. During that time, Moxies has grown from 25 to 58 locations and we have added two other brands - Shark Club and Chop. In addition, we also completely review and revise our programs each year. Spot Check has always been flexible, open minded and willing to do whatever it takes to satisfy our growing and evolving needs. We believe the development and analysis of silent shopper reports provides us with a unique tool to help understand our guests experiences in our restaurants. We have always used the results of these reports as a major component in shaping our policies and procedures to better satisfy our guests. Spot Check continues to be a valued vendor partner.

Moxie's Class Grill
Moxie's Class Grill

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Spot Check Services satisfies the business-critical need of evaluating the customer experience for a range of industries, including but not limited to: retail, liquor, salon/spa, restaurants, bar/lounges, fast food, entertainment, malls, and hotels.  We provide management with an invaluable tool that will increase the bottom line.

 

Our user-friendly database allows for secure access to view results and produce trend lines and comparison reports using various search criteria such as date, region, and location. Spot Check Services provides useful and timely information on various areas such as expediency of service, staff attitudes, store appearance, sales skills, policy compliance, and merchandising, that can be incorporated into a comprehensive training program.  Management will see the results of staff training and other initiatives with each subsequent report.