Testimonials

Moxies Classic Grill has been dealing with Spot Check Services for silent shopper reports for over 12 years. During that time, Moxies has grown from 25 to 58 locations and we have added two other brands - Shark Club and Chop. In addition, we also completely review and revise our programs each year. Spot Check has always been flexible, open minded and willing to do whatever it takes to satisfy our growing and evolving needs. We believe the development and analysis of silent shopper reports provides us with a unique tool to help understand our guests experiences in our restaurants. We have always used the results of these reports as a major component in shaping our policies and procedures to better satisfy our guests. Spot Check continues to be a valued vendor partner.

Moxie's Class Grill
Moxie's Class Grill

Services

SCS is a full-service customer service solution company.  In addition to traditional mystery shopping, our range of online, phone, and in-store solutions include:

  • Online surveys
  • Phone shops
  • Website evaluations
  • Self-directed management reporting
  • Employee training
  • On-site evaluations
  • Age verification
  • Competition shopping
  • Integrity shops
  • Product placement and promotion compliance
  • Employee surveys
  • Other related services

 

How do these benefit you?

  • Check up on your competition.

  • Monitor yoru product quality.

  • Ensure your brand products are being properly displayed and promoted.

  • Evaluate your customer service.

  • Protect yourself and your business by ensuring employees are complying with government ID regulations.

  • Monitor shrink by checking transaction accuracy and item awareness.

  • Evaluate your employees’ sales skills and product knowledge.

  • Compile factual information to use in employee training, rewards and recognition programs, and corrective action procedures.

  • Heighten employee awareness to increase compliance with policies and procedures.

SCS has the goal of setting the industry standard for Customer Service.