SCS is a full-service customer service solution company.  In addition to traditional mystery shopping, our range of online, phone, and in-store solutions include:

  • Online surveys
  • Phone shops
  • Website evaluations
  • Self-directed management reporting
  • Employee training
  • On-site evaluations
  • Age verification
  • Competition shopping
  • Integrity shops
  • Product placement and promotion compliance
  • Employee surveys
  • Other related services


How do these benefit you?

  • Check up on your competition.

  • Monitor yoru product quality.

  • Ensure your brand products are being properly displayed and promoted.

  • Evaluate your customer service.

  • Protect yourself and your business by ensuring employees are complying with government ID regulations.

  • Monitor shrink by checking transaction accuracy and item awareness.

  • Evaluate your employees’ sales skills and product knowledge.

  • Compile factual information to use in employee training, rewards and recognition programs, and corrective action procedures.

  • Heighten employee awareness to increase compliance with policies and procedures.

SCS has the goal of setting the industry standard for Customer Service.