We have used Spot Check Services off and on for ten years now. We believe their services are essential to any business. The information gleamed from a secret shopper provides the best and most accurate detailed information on our business at its most basic and important level, the perspective of our customers. We have been very happy with their quick, efficient and professional service. We highly recommend Spot Check Services.

Thank You,

Lesley Lowry
Grower Direct Fresh Cut Flowers

Online Surveys

SCS Online Surveys are the tool you need.

Take advantage of one of the most affordable and effective ways to retain valuable customers.  SCS online surveys are the tool you need to successfully thrive with enhanced efficiency for greater profitability.  SCS gives you cutting edge technology without taxing your personnel.  There is no learning curve, no special training, and no investment in software.

Online survey solutions are flexible, so you can customize them to your specific needs and modify them to respond to a shifting customer landscape and marketing environment.  Use them to conduct inexpensive but highly informative research into emerging trends or markets before expanding a product line or territory.  Sort and analyze data in a variety of ways, and distribute professional reports throughout your organization.

Our creative department will work with you to create a personalized survey addressing the key areas of your business you wish to obtain feedback on.  You then direct your customers to fill out the survey on-line using a link printed on the bottom of your receipts.  You can also put a link on your website or comment cards so people can give their opinion without making a purchase, or put it on your menu, brochures, advertising material, or business cards.

Encourage people to take the survey by offering a prize draw or other incentive.  This also allows you to collect customer information for your marketing department.

Online surveys can be used as a standalone tool or in conjunction with a mystery shopping program, which can be automatically triggered when survey results fall below your acceptable percentage.

It all starts with a simple phone call…

Contact us at: 1-877-780-7467 (SHOP) – Ext 222


…invest a few minutes to learn how SCS can support your mystery shopping program.