The mystery shop program from Spot Check Services provides us with completely subjective data from potential guests that otherwise, can be quite difficult to capture. It is often challenging to get people to be completely honest about every aspect of their visit, and I believe this program really helps us get to that true, genuine feedback.

Jordan Prescesky - Director of Operations
Original Joe's Franchise Group Inc.

Operations Reports (OR)

Make Sure Your Company Operates at Its Best!

Are you overwhelmed with piles of notebooks or spreadsheets with no time or tools to make heads or tails of the information!

Do your managers spend more time managing paperwork than people?

Do your senior managers still fill out store visit reports by hand then transfer the information into a spreadsheet when they have access to a computer?  Does everyone dread store visits because of the extra time and effort required to deal with the paperwork?

Are delays and inconsistencies in the reporting process preventing you from making timely decisions and implementing effective action plans?

We have the solution!

Our self-directed reporting tool allows all levels of management to fill in customized location evaluation reports at their convenience. Common areas of evaluation include:

  • store cleanliness
  • security protocols
  • product storage
  • brand consistency
  • health and safety procedures
  • kitchen and prep area
  • product quality
  • PPE Audits
  • policy and procedures compliance
  • timing standards
  • loss prevention
  • site inspections
  • scheduling
  • equipment inspections
  • management duties
  • maintenance
  • merchandising





  • Define your standards and streamline your internal operations.
  • Maximize the efficiency of your management team.
  • Save time, trees, and labor costs by filling in reports via a SmartPhone, tablet, or other hand-held device.
  • Benefit from an individualized program with on-going customization that changes as your business does.
  • Receive full administrative support, training, data storage, instant online reporting, 24/7 access to your data.
  • Have results readily accessible for review, follow-up, comparison, and trend analysis. Information is always accurate, up-to-date, and presented in an easily managed format with a communication log to ensure issues are addressed promptly and properly.
  • Have reports sent to the appropriate parties for timely implementation of action plans and corrective action.
  • Use in conjunction with a mystery shopping or on-site inspection program to give you the full picture of both your front end and back end operations.
  • Regular assessments of your locations will ensure your business is running the way you want it to.
  • Your locations will ensure your business is running the way you want it to. OR can also be used in conjunction with a mystery shopping program to give you the full picture of both your front end and back end operations. This cost-effective tool will save you time and money.
  • We are able to provide customized Operations Report solutions with an unlimited number of reports each month for one low fee.

It all starts with a simple phone call…

Contact us at: 1-877-780-7467 (SHOP) – Ext 222