Testimonials

Moxies Classic Grill has been dealing with Spot Check Services for silent shopper reports for over 12 years. During that time, Moxies has grown from 25 to 58 locations and we have added two other brands - Shark Club and Chop. In addition, we also completely review and revise our programs each year. Spot Check has always been flexible, open minded and willing to do whatever it takes to satisfy our growing and evolving needs. We believe the development and analysis of silent shopper reports provides us with a unique tool to help understand our guests experiences in our restaurants. We have always used the results of these reports as a major component in shaping our policies and procedures to better satisfy our guests. Spot Check continues to be a valued vendor partner.

Moxie's Class Grill
Moxie's Class Grill

Website & Onsite Inspection

Website Evaluations:

  • Offer specific recommendations for increasing the usability of your website.
  • Provide a thorough analysis of your website’s strengths and weaknesses.
  • Allow comparison with competitor sites.
  • Are cost effective and easy to implement.

We conduct usability testing, whereby we recruit people from your target audience and have them complete common tasks on your website to determine the following:

  • Persuasiveness & Cross-Selling:
    Ensure the site encourages your visitors to do what you want them to do (make a purchase, inform you, contact you, etc.).
  • Navigation, Page Layout & Ease of Information Retrieval:
    Maximize the ease with which site visitors can find both the information they require and the content you want them to access.
  • Content, Marketing, & Branding:
    Ensure the site’s content engages users, and that information is communicated clearly and effectively.
  • Search-ability:
    Provide feedback on the design and performance of the site’s search engine.
  • Checkout Process: 
    Eliminate likely dropout points and optimize the checkout process.

Third party, unbiased inspections provide the necessary business intelligence to determine adjustments to business operations in order to ensure compliance, diminish risk, and positively impact revenue.

Site Evaluations:

SCS provides physical site inspections to determine compliance with legislation, regulations, and organizational policies and procedures.  Third party, unbiased inspections provide the necessary business intelligence to determine adjustments to business operations in order to ensure compliance, diminish risk, and positively impact revenue.

Physical inspections can be conducted in order to evaluate compliance with:

  • Government legislation and regulations
  • Organizational policies and procedures
  • Health, safety, and security procedures
  • Out-of-date product removal and product recalls
  • Brand representation, merchandising, and pricing guidelines
  • Product promotion
  • Asset verification procedures

Client-specific project parameters and pre-establish performance standards ensure the project outcome meets your objectives and expectations.  Electronic report distribution via web or email facilitates immediate availability and ease of access to data.
It all starts with a simple phone call…

Contact us at: 1-877-780-7467 (SHOP) – Ext 222

Or

…invest a few minutes to learn how SCS can support your mystery shopping program.